QuickBooks is a robust accounting software widely used by small to medium-sized businesses for managing their finances efficiently. However, like any software, it’s not immune to errors. One common issue that users encounter is QuickBooks Error H202. This article will provide an in-depth look at what this error means, its general causes, and troubleshooting solutions to fix QuickBooks Error H202.

What is QuickBooks Error H202?

QuickBooks Error H202 occurs when a user tries to switch into multi-user mode and the software fails to connect with the server that houses the company file. This error indicates that something is blocking the multi-user connection to your server, which could be due to network issues, incorrect hosting configuration settings, or issues with the server itself.

Error Message:

“Error code: H202 — This company file is on another computer, and QuickBooks needs some help connecting.”

General Causes of QuickBooks Error H202

Understanding the root causes of QuickBooks Error H202 is crucial to effectively troubleshoot and resolve the issue. Here are the primary reasons why this error might occur:

1. Network Issues: Problems with your network can prevent QuickBooks from accessing the server. This could be due to a dropped connection, incorrect network settings, or a firewall blocking access.
2. Firewall Settings: If your firewall is not configured to allow QuickBooks communication, it can block incoming and outgoing data, leading to Error H202.
3. Incorrect Hosting Configuration: QuickBooks may be improperly configured to allow multi-user mode, which can cause this error.
4. DNS Server Issues: If your DNS settings are incorrect, QuickBooks might not be able to resolve the IP address of the server hosting the company file.
5. Corrupted or Damaged .ND File: The .ND (Network Data) file is essential for QuickBooks to communicate with the network. If this file is damaged, it can cause Error H202.
6. QuickBooks Database Server Manager: If this tool is not running or is incorrectly configured, it can prevent access to the company file.

Troubleshooting Solutions to Fix QuickBooks Error H202

Resolving QuickBooks Error H202 involves a series of troubleshooting steps. Follow these solutions systematically to fix the issue:

Solution 1: Use the QuickBooks Database Server Manager

The QuickBooks Database Server Manager helps configure QuickBooks for multi-user access. Here’s how to use it:

1. Download and Install QuickBooks Tool Hub:
• Download the latest version of QuickBooks Tool Hub from the official Intuit website.
• Follow the on-screen instructions to install it.
2. Run QuickBooks Database Server Manager:
• Open QuickBooks Tool Hub.
• Go to the “Network Issues” tab.
• Select “QuickBooks Database Server Manager.”
• Click “Start Scan” if your company file folder is displayed. If not, browse to locate your company file and then click “Start Scan.”
3. Follow the On-Screen Instructions:
• The server manager will automatically configure your firewall and permissions to ensure QuickBooks can access the server.

Solution 2: Verify Hosting Settings

Incorrect hosting settings can also lead to Error H202. Here’s how to verify and correct these settings:

1. On Your Server Computer:
• Open QuickBooks and go to the “File” menu.
• Select “Utilities.”
• If “Host Multi-User Access” is displayed, your server is not hosting the file. If “Stop Hosting Multi-User Access” is displayed, click on it and then enable it again.
2. On Your Workstation Computers:
• Open QuickBooks and go to the “File” menu.
• Select “Utilities.”
• Ensure “Host Multi-User Access” is displayed. If it says “Stop Hosting Multi-User Access,” do not click on it.

Solution 3: Create a New Folder for Your Company File

Creating a new folder for your company file on the hosting computer can sometimes resolve network issues.

1. Create a New Folder:
• On your server computer, create a new folder.
2. Set Folder Permissions:
• Right-click on the new folder and select “Properties.”
• Go to the “Security” tab and select “Edit.”
• Set “Full Control” for all users.
3. Move Your Company File:
• Move your QuickBooks company file to this new folder.
4. Open Your Company File:
• Open QuickBooks and navigate to the new folder to open your company file.

Solution 4: Configure Firewall Settings

Configuring your firewall settings can help ensure that QuickBooks has the necessary permissions to communicate over the network.

1. Open Control Panel:
• Go to the Control Panel and select “System and Security.”
2. Allow an App Through Windows Firewall:
• Click on “Windows Firewall” and then “Allow an app or feature through Windows Firewall.”
• Ensure QuickBooks is allowed on your network.
3. Configure Specific Firewall Ports:
• Open “Advanced Settings” in your firewall.
• Create new inbound and outbound rules for the following ports:
• QuickBooks Desktop 2020: 8019, 56728, 55378-55382
• QuickBooks Desktop 2019: 8019, 56727, 55373-55377

Solution 5: Check DNS Settings

Incorrect DNS settings can also lead to QuickBooks Error H202. Here’s how to check and correct your DNS settings:

1. Open Command Prompt:
• Press Windows + R and type “cmd” to open the Command Prompt.
2. Run DNS Commands:
• Type ipconfig /flushdns and press Enter.
• Type ipconfig /registerdns and press Enter.
• Type ipconfig /release and press Enter.
• Type ipconfig /renew and press Enter.
3. Restart Your Computer:
• Restart your computer and try to open QuickBooks again.

Solution 6: Edit the Windows Hosts File

Editing the Windows hosts file can help resolve network issues by ensuring the correct IP address is associated with the server name.

1. Locate the Hosts File:
• Navigate to C:\Windows\System32\Drivers\Etc.
2. Open the Hosts File:
• Open the hosts file with Notepad.
3. Add the Server Information:

Add your server’s IP address and server name at the end of the hosts file. For example:

1. Save and Close the Hosts File:
• Save the file and close Notepad.

Solution 7: Use QuickBooks File Doctor

QuickBooks File Doctor is a built-in tool designed to diagnose and fix issues with your company file and network.

1. Download and Install QuickBooks Tool Hub (if not already installed):
• Download the latest version from the official Intuit website and install it.
2. Run QuickBooks File Doctor:
• Open QuickBooks Tool Hub.
• Go to the “Company File Issues” tab.
• Select “Run QuickBooks File Doctor.”
• Follow the on-screen instructions to diagnose and fix your company file.

Conclusion

QuickBooks Error H202 can be a frustrating obstacle, but with the right troubleshooting steps, it’s possible to resolve the issue and get back to managing your finances seamlessly. Whether it’s configuring your network settings, adjusting firewall permissions, or using QuickBooks’ built-in tools, these solutions should help you overcome the error and restore multi-user access.